Last updated: 25/10/2025

This Privacy Policy explains how ARC Landscaping (“we”, “our”, or “us”) collects, uses, and protects the personal information of visitors (“you”, “your”) who access our website www.arclandscaping.com/www.archomeimprovements.com or communicate with us through our forms, email, or other channels.

By using our website, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect the following types of information:

a. Information you provide directly

• When you complete a consultation or quote form
• When you subscribe to our newsletter or email updates
• When you contact us via email or phone

This may include:

• Your name
• Email address
• Phone number
• Property address (if applicable)
• Details about your project or enquiry
• Any other information you choose to share

b. Automatically collected information
When you visit our site, we may automatically collect:

• Your IP address
• Browser type and version
• Pages visited and time spent on the site
• Device type and operating system

This is collected via Google Analytics and similar technologies to help us understand site performance and visitor behaviour.

2. How We Use Your Information

We use your information to:

• Respond to your enquiries and provide quotes or consultations
• Send updates, offers, or news (if you’ve opted in to our mailing list)
• Improve our website, services, and marketing performance
• Track advertising performance through Google Ads
• Maintain our internal records

We will never sell your personal data to third parties.

3. Email Marketing

If you subscribe to our newsletter, you’ll receive occasional updates, offers, and advice related to home improvement and landscaping.
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You can unsubscribe at any time by clicking the link in any email we send or by contacting us directly at info@arclandscaping.com

4. Cookies and Tracking

Our website uses cookies and tracking tools (such as Google Analytics and Google Ads) to:

• Measure website traffic and performance
• Analyse visitor interactions
• Display relevant ads based on your browsing behaviour

You can manage or disable cookies in your browser settings.
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For more information on how Google uses data, visit https://policies.google.com/technologies/partner-sites.

5. Data Storage and Security

Your data is securely stored on trusted servers and only accessible by authorised members of our team.
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We take reasonable technical and organisational precautions to prevent loss, misuse, or unauthorised access to your data.

6. How Long We Keep Your Information

We only retain your personal data for as long as necessary to:

• Fulfil the purpose it was collected for (e.g., provide a quote or respond to an enquiry)
• Comply with legal and tax obligations
• Maintain business records

You can request deletion of your data at any time (see section 8).

7. Sharing Your Information

We may share limited information with trusted third parties who help us operate our business, such as:

• Email marketing providers
• Website hosting services
• Analytics and advertising platforms (e.g., Google Ads, Google Analytics)

All third parties are required to keep your data secure and use it only for agreed purposes.

8. Your Rights

Under UK data protection law (UK GDPR and Data Protection Act 2018), you have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data
• Withdraw consent to marketing communications
• Object to or restrict processing

To exercise any of these rights, contact us at info@arclandscaping.com.

9. Links to Other Websites

Our website may include links to external sites. We are not responsible for the privacy practices or content of those websites.

10. Updates to This Policy

We may update this Privacy Policy periodically. The latest version will always be available on this page, with the updated date shown above.

11. Contact Us

If you have questions about this Privacy Policy or how your data is handled, please contact us at:

ARC Landscaping
Email: info@arclandscaping.com
Phone: 07708091322
Address: Harrison Drive, Colne, BB8 9SJ

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